Privacy Policy

Last Updated: January 25, 2025

At Arepo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI knowledge assistant service.

1. Information We Collect

Information You Provide

• Account Information: Email address, company name, and passphrase (encrypted)
• Documents: Files you upload (PDF, DOCX, TXT, MD) and their content
• Messages: Questions you ask and conversations with our AI assistant
• Metadata: File names, upload dates, document purposes, and tags

Information Collected Automatically

• Usage Data: Features used, documents accessed, chat frequency
• Technical Data: IP address, browser type, device information
• Performance Data: Response times, error logs, system diagnostics

Slack Integration Data (if connected)

• Workspace Information: Workspace ID, team name, channel names
• User Information: User IDs, display names (for attribution)
• Messages: Direct messages to Arepo bot and @mentions in channels
• Files: Documents shared with Arepo in Slack

2. How We Use Your Information

We use your information to:

• Provide Our Service: Process documents, generate AI responses, and deliver accurate answers
• RAG Processing: Create embeddings and semantic search indexes via Uplink AI infrastructure
• Improve Quality: Monitor response accuracy and system performance
• Account Management: Authenticate users, manage subscriptions, and provide support
• Security: Detect fraud, prevent abuse, and protect user data
• Communications: Send service updates, security alerts, and support responses
• Legal Compliance: Comply with applicable laws and regulations

3. How We Store Your Data

Storage Infrastructure

• Cloudflare D1: Account information and document metadata (encrypted at rest)
• Cloudflare R2: Original document files (encrypted)
• Cloudflare Vectorize: Document embeddings for semantic search (via Uplink)
• Uplink Infrastructure: AI processing and RAG pipeline management

Data Encryption

• All data is encrypted in transit using TLS 1.3
• Data at rest is encrypted using AES-256 encryption
• API keys and passphrases are hashed using industry-standard algorithms
• Documents are stored in isolated tenant namespaces

Data Retention

• Active Accounts: Data retained while account is active
• After Deletion: 30-day grace period, then permanent deletion
• Backups: Deleted data removed from backups within 90 days
• Legal Holds: Data may be retained longer if required by law

4. Third-Party Services

We use the following third-party services:

Uplink (AI Infrastructure)

• Purpose: AI processing, embeddings, and RAG pipeline
• Data Shared: Document content, chat messages, metadata
• Privacy: Uplink does not train models on your data

Cloudflare (Hosting & Infrastructure)

• Purpose: Database, storage, CDN, and edge computing
• Data Shared: All service data (encrypted)
• Privacy: Subject to Cloudflare's privacy policy

Slack (if connected)

• Purpose: Bot integration and workspace communication
• Data Shared: Bot messages, uploaded files, user interactions
• Privacy: Subject to Slack's privacy policy

5. Data Sharing and Disclosure

We do NOT sell your personal information.

We may share your data only in these limited circumstances:

• Service Providers: Third-party infrastructure (Uplink, Cloudflare) as described above
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly authorize sharing
• Security: To protect rights, property, or safety of Arepo, users, or others

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing emails
• Restrict Processing: Limit how we use your data
• Object: Object to certain data processing activities

To exercise these rights, email us at privacy@arepo.cloud

7. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the EU Commission
• Adequacy decisions for data transfers to approved countries
• Encryption and security measures for all transfers

8. Children's Privacy

Arepo is not intended for children under 13. We do not knowingly collect information from children. If you believe we have collected data from a child, contact us immediately at privacy@arepo.cloud

9. Security Measures

We implement industry-standard security measures:

• Multi-tenant isolation with namespace-based access control
• Encrypted storage (AES-256) and transmission (TLS 1.3)
• Regular security audits and penetration testing
• Access logging and monitoring
• Incident response procedures

Note: No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Cookies and Tracking

We use minimal cookies for:

• Authentication: Session tokens to keep you logged in
• Preferences: Theme, language, and UI settings
• Analytics: Anonymous usage statistics (no personal identification)

You can disable cookies in your browser, but this may limit functionality.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. For material changes, we will notify you via:

• Email to your registered address
• In-app notification
• Prominent notice on our website

Continued use of Arepo after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy questions or concerns, contact us at:

13. GDPR Compliance (EU Users)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

• Legal Basis: We process data based on consent, contract performance, and legitimate interests
• Data Protection Officer: Contact privacy@arepo.cloud
• Supervisory Authority: You may lodge complaints with your local data protection authority
• Cross-Border Transfers: Protected by Standard Contractual Clauses

14. California Privacy Rights (CCPA)

California residents have the right to:

• Know what personal information is collected and how it's used
• Request deletion of personal information
• Opt-out of the sale of personal information (we don't sell data)
• Non-discrimination for exercising privacy rights

To exercise CCPA rights, email privacy@arepo.cloud with "California Privacy Request" in the subject line.