How can we help?

Find answers, learn how to use Arepo, and get support

Getting Started

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Quick Start Guide

Get up and running with Arepo in 5 minutes. Learn how to create an account and upload your first document.

Read Guide →
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Uploading Documents

Learn how to upload PDFs, Word docs, and other files. Understand file size limits and supported formats.

Learn More →
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Asking Questions

Get the best answers by crafting effective questions. Understand how Arepo searches your documents.

Best Practices →

Slack Integration

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Installing Arepo Bot

Step-by-step guide to install Arepo in your Slack workspace and configure permissions.

Install Guide →
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Uploading via Slack

Drag and drop files directly into Slack DMs with Arepo. Quick and seamless document management.

How To →
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Using @mentions

Ask Arepo questions in any channel by @mentioning the bot. Share knowledge across your team.

Learn More →

Frequently Asked Questions

What file formats does Arepo support? â–¼

Arepo currently supports PDF, DOCX, TXT, and Markdown (.md) files. Each file can be up to 25MB in size. We're working on adding support for Excel, PowerPoint, and other formats.

How many documents can I upload? â–¼

Freemium: Up to 100 documents
Pro: Up to 1,000 documents
Enterprise: Unlimited documents

Is my data secure? â–¼

Yes! All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We use industry-standard security practices and regular audits. Your documents are isolated to your tenant and never shared with other users or used to train AI models.

How accurate are the AI answers? â–¼

Arepo uses advanced RAG (Retrieval-Augmented Generation) technology to provide accurate answers based on your documents. Every answer includes source citations so you can verify the information. While our accuracy rate is 95%+, we recommend verifying critical information.

Can I delete my documents? â–¼

Yes! You can delete individual documents or your entire account at any time. Deleted documents are removed from our systems within 30 days and from backups within 90 days.

Do you offer refunds? â–¼

Pro and Enterprise subscriptions are generally non-refundable, but we handle issues on a case-by-case basis. If you're not satisfied within the first 14 days, contact support@arepo.cloud and we'll work with you.

Can multiple team members use one account? â–¼

Pro and Enterprise plans support team features with role-based access control. Contact us at sales@arepo.cloud to discuss team pricing and features.

What happens if Arepo can't find an answer? â–¼

Arepo will honestly tell you if it can't find relevant information in your documents. This helps you identify gaps in your documentation. You can then upload additional documents or rephrase your question.

Still need help?

Our support team is here to help you get the most out of Arepo

📧 Email Support support@arepo.cloud
💼 Enterprise Sales sales@arepo.cloud
🔒 Security & Privacy privacy@arepo.cloud