Turn documentation into a 24/7 teammate

1. Prepare your organization

Start by aligning the leaders who own the knowledge your teams rely on. A short kickoff meeting keeps everyone focused on rapid activation.

• ✓Identify content owners. Invite HR, IT, Customer Success, and Legal stakeholders so every core playbook is represented.
• ✓Gather your source material. Collect the PDF handbooks, SOPs, onboarding decks, policy docs, and wiki exports you want Arepo to reference.
• ✓Define the first channel. Most customers begin with a pilot Slack channel so everyone can see the bot in action before wider rollout.
• ✓Confirm access & compliance. Decide which groups should see sensitive answers and whether approvals are required before responses post publicly.

2. Install the Slack bot

Slack is the fastest path to value—your employees already work there, and Arepo can respond inside any channel or DM you approve.

1. Log in to your Arepo workspace and open Bots → Slack. Click Install to Slack.
2. Choose the workspace that will host the assistant. Grant the requested permissions so Arepo can listen for questions and reply with citations.
3. Select the default channels to monitor. We recommend starting with a pilot channel (for example, #ask-operations) and enabling DM support for leadership teams.
4. Set response guardrails: choose the tone of voice, escalation owners, and whether unresolved questions should create Jira or Zendesk tickets.
5. Announce the bot with a kickoff message. Share example prompts and remind employees that every answer links back to the source document.

3. Roll out additional channels

When the pilot proves successful, extend Arepo to other touchpoints so knowledge is available wherever your teams and customers interact.

4. Chat locally with Arepo

Sometimes you just want answers on your laptop without involving a public channel. The built-in web workspace keeps everything local to your device.

1. Open Documents → Local Workspace inside the Arepo console and click Launch. A secure browser tab opens with your tenant already authenticated.
2. Select the documents or collections you want to query. Toggle Private Mode if you would like conversations to stay out of analytics.
3. Ask questions, copy responses, or download a full answer transcript. Sources remain visible so you can verify every claim before sharing.
4. When you close the tab, the conversation history remains stored locally and is not shared with teammates unless you choose to publish it.

5. Measure adoption and iterate

Use the analytics dashboard to prove ROI and keep your knowledge base healthy.

• ✓Review top questions weekly. Spot documentation gaps and assign owners directly from the analytics view.
• ✓Track resolution rates. Aim for 90% self-service answers before expanding to additional departments.
• ✓Monitor satisfaction pulses. The built-in thumbs-up/down capture immediate feedback from employees.
• ✓Refresh source material. Re-upload updated PDFs or connect live knowledge bases to keep responses accurate.